Refund and Cancellation Policy
WA Advanced Training Academy retains the right to cancel, modify, or adjust class schedules and appointment times as necessary.
Company and Group Bookings
For company or group bookings, the entity making the reservation assumes responsibility for each individual participant enrolled in the course. Please note that fees may apply for each participant position reserved in a class.
In cases of exceptional circumstances (for example, but not limited to: Medical Emergency, Death in the Family, Serious Personal Injury, Transportation Disruptions) supported by written evidence, the General Manager may exercise discretion in considering a refund. To be eligible for assessment, refund requests must be submitted before the course concludes.
At WA Advanced Training Academy, we understand that circumstances may arise that require participants to request cancellations or refunds for their courses. Our refund policy is designed to be fair and transparent, and it takes into account the amount of notice given before the course commencement date and the specific circumstances surrounding the request. Please refer to the following refund table for details on refund entitlement based on different situations:
At least 5 or more working days’ notice is given before course commencement date
100% or a credit note applied
WA Advanced Training Academy is unable to provide the course due to cancellation, closure or course no longer offered.
Less than 5 or more working days’ notice is given before the course commencement date
No refund provided
Failure to attend the course
No refund provided
Participant is removed due to breaching acceptable standards of behaviour as outlined in the Student Information Handbook
No refund provided
Refund requests will be assessed based on the circumstances described above. It’s important to note that exceptional circumstances, supported by written evidence, may be considered by the General Manager on a case-by-case basis, even if they do not align with the circumstances listed in the table. To be eligible for assessment, refund requests must be submitted before the course concludes.
We encourage participants to review this policy and the accompanying refund table carefully to understand their refund entitlements based on different situations. If you believe you have grounds for a refund based on the criteria outlined above, please follow the procedure outlined in our cancellation and refund request process.
Refund Request Submission
We understand that unforeseen circumstances may necessitate refunds, and we are committed to ensuring a fair and transparent process.
If you believe you are eligible for a refund based on the criteria outlined above, please follow these steps to initiate a refund request:
- Prepare Your Documentation: Ensure you have all necessary documentation to support your refund request. This may include medical certificates, death certificates, or other evidence depending on the circumstances.
- Compose Your Request: Write a formal refund request letter or email clearly stating the reason for your request, along with any supporting documentation attached.
- Submit Your Request: Send your refund request, along with all documentation, to the following email address: firstname.lastname@example.org. Be sure to include your full name, contact information, and course details for easy identification.
- Confirmation: You will receive a confirmation email acknowledging the receipt of your refund request.
- Processing Time: Our General Manager will review your request, and you can expect a response within 3 working days.
If you have any questions or require further assistance, please do not hesitate to contact our team.